We review your claim request and send you service instructions via email within 24-72 hours.

Alternatively, you may call Customer Service at (800) 905–0443 option 1 followed by option 2 for assistance with your claim. Choose the “File a Claim” link from the Quick Links menu. File your claim To file a claim: Simply login to your CustomerCare account. Select the membership you would like to file a claim for. I should also add this seller did not give me the same creami that she posted, but that was also not a concern for Mercari.1. So they fully intend on getting their money back with UPS claims, but not giving me mine. But the photos customer support requested are the same photos the carrier asks for. Customer support is gaslighting me, saying I was lose my 'privileges' if I dispute the $35 charge on my card.

I requested a refund for my $35 shipping and I would keep item so that seller could still get paid (even though she voided my cancellation) but they are not budging. Bubble wrap was popped on almost all sides. The 'like new' item was dented where the box had been torn. When it arrived, the box was half opened and beat to crap. Mercari sided with the seller and I could not cancel my purchase. I cancelled my purchased about an hour after I placed it (impulse buy, buyers remorse) but the seller confirmed shipment (voiding my cancellation) even though the tracking didn't move from 'label created' for 6 days after shipment was confirmed. However my last purchase for a ninja creami has gone from sucky to the worst experience ever. I have bought and sold with Mercari a few times.

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